Privacy Policy

Summary of Key Points

• What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us and the Services, the choices you make, and the products and features you use.
• Do we receive any information from third parties? We do not receive any information from third parties.
• How do we process your information? We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with the law. We may also process your information for other purposes with your consent.
• Do we collect sensitive information? We work hard to minimize the amount of information we have to collect, particularly information pertaining to minors.
• In what situations and with which parties do we share personal information? We may share information in specific situations and with specific third parties.
• What are your rights? Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information.

What Information Do We Collect?

Personal Information You Disclose to Us

We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.

Personal Information Provided by You:

The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect provided by you depends on the type of user and your interaction with our Services, and may include the following:

All users of our Applications:

• Account credentials (email addresses, encrypted passwords)
• Payment information (billing address, name, card details)

From businesses (practices, head offices):

• Organisation name
• TIN organisation number
• Industry
• Manager first name
• Manager last name
• Manager phone number
• Address
• City
• State
• Zipcode
• Country
• Practitioners first name
• Practitioners last name
• Name of practices

From parents (Consumer App users)

• Name or nickname of children

Sensitive Information:

ERNX collects and processes sensitive information, including the name(s) or nicknames of children. We treat this information with the utmost care and implement additional safeguards to protect it. This data is:

• Accessible only to authorized personnel on a need-to-know basis
• Never used for marketing purposes
• Retained only for as long as necessary to provide our services

We collect only the information necessary to provide our services. We regularly review our data collection practices to ensure we're not collecting unnecessary information.

Reminder: Minors under the age of 18 are prohibited from directly using our services or creating their own accounts. All information related to minors must be provided and managed by their parents or legal guardians. Refer to our Terms of Service for more information.

Information Automatically Collected

Some information — such as your Internet Protocol (IP) address and/or browser and device characteristics — is collected automatically when you visit our Services.

We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes. The information we collect includes:

• Log and Usage Data: Log and usage data is service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use our Services and which we record in log files.
• Device Data: We collect device data such as information about your computer, phone, tablet, or other device you use to access the Services.
• Location Data: We collect location data such as information about your device's location, which can be either precise or imprecise.

How Do We Process Your Information?

We process your personal information for a variety of reasons, depending on how you interact with our Services, including:

• To deliver and facilitate delivery of services to the user.
• To respond to user inquiries/offer support to users.
• To send administrative information to you.
• To request feedback.
• To send you marketing and promotional communications.
• To deliver targeted advertising to you.
• To protect our Services.
• To identify usage trends.
• To determine the effectiveness of our marketing and promotional campaigns.
• To save or protect an individual's vital interest.

What Legal Bases Do We Rely On to Process Your Information?

We only process your personal information when we believe it is necessary and we have a valid legal reason (i.e., legal basis) to do so under applicable law, like with your consent, to comply with laws, to provide you with services to enter into or fulfill our contractual obligations, to protect your rights, or to fulfill our legitimate business interests.

When and With Whom Do We Share Your Personal Information?

We may share information in specific situations described in this section and/or with the following third parties:

• Business Transfers
• Affiliates
• Business Partners

Do We Use Cookies and Other Tracking Technologies?

We may use cookies and similar tracking technologies (like web beacons and pixels) to collect and store your information.

How Long Do We Keep Your Information?

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law.

What Are Your Privacy Rights?

Depending on your location, you may have certain rights regarding your personal information, such as the right to request access, correction, or deletion of your information.

Controls for Do-Not-Track Features

Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track ("DNT") feature or setting. At this stage, no uniform technology standard for recognizing and implementing DNT signals has been finalized.

Do United States Residents Have Specific Privacy Rights?

Yes, if you are a resident of California, Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Kentucky, Montana, New Hampshire, New Jersey, Oregon, Tennessee, Texas, Utah, or Virginia, you may have specific rights regarding your personal information.

How Can You Review, Update, or Delete the Data We Collect from You?

Based on the applicable laws of your country or state of residence in the US, you may have the right to request access to the personal information we collect from you, change that information, or delete it. To request to review, update, or delete your personal information, please contact us at info@ernx.io.